Privacy
This policy explains how Voluspa may handle information submitted through this website. The site collects only the information needed to respond to inquiries, support product questions, provide fragrance or assortment guidance, and improve the usefulness of the website experience.
When you submit a contact or inquiry form, we may receive your name, email address, phone number, product interest, message, and any business context you choose to include. If you ask about a gift program, hospitality setting, retail assortment, or candle care issue, your message may contain room descriptions, quantity ranges, timing, or usage details that help us respond accurately.
Information is used to answer questions, prepare product recommendations, follow up on service requests, improve site content, and maintain records of communication. We do not ask for sensitive personal information through standard inquiry forms, and visitors should avoid submitting payment details or private data that is not needed for a product conversation.
Information may be shared with service providers or internal team members who help operate the website, manage communications, or respond to product and support requests. We keep inquiry information for as long as reasonably necessary to handle the request, maintain business records, or comply with applicable obligations.
You may contact us to request updates or deletion of inquiry information where applicable. You can also avoid optional newsletter or promotional communications by not submitting the relevant form. Continued use of the site after changes to this policy means you accept the updated version.